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Troubleshooting Guide

I can’t log in due to invalid credentials.

Login error - These credentials do not match our records.

Email reset error - Credentials invalid/incorrect.

Received verification email, but can't click on the verify button.

Liqui Moly Academy certificate captured but points not showing.

Failed to capture/ upload receipt.

Capture receipt image not focusing on document

The app stop responding when trying to claim a reward.

No Confirm order button.

Salesperson can not view rewards.

App referral points not allocated.

Can not get user info error prevents completing a task such as capturing receipt or viewing my profile.

Did you check your app version?

Points defaulted back to 0.

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