Troubleshooting Guide
I can’t log in due to invalid credentials.
Login error - These credentials do not match our records.
Email reset error - Credentials invalid/incorrect.
Received verification email, but can't click on the verify button.
Liqui Moly Academy certificate captured but points not showing.
Failed to capture/ upload receipt.
Capture receipt image not focusing on document
The app stop responding when trying to claim a reward.
No Confirm order button.
Salesperson can not view rewards.
App referral points not allocated.
Can not get user info error prevents completing a task such as capturing receipt or viewing my profile.
Did you check your app version?
Points defaulted back to 0.
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