FREQUENTLY ASKED QUESTIONS
What do I register as? Enthusiast, Workshop or Salesperson ?
Workshop: Registrations will be for the Workshop Owners who purchases their Liqui Moly are for those passionate users of Liqui Moly products on their own wheels or chains.
How do I earn points when purchasing Liqui Moly products as a Workshop or Enthusiast ?
• Goldwagen: Sales will link to your profile automatically if your cell phone number and email address corresponds with the accounting information reflecting on your Goldwagen invoice
• Other: Send us your sales by capturing the purchase receipts in order to update the points to your profile
Will I earn points as a Workshop or Enthusiast if I don’t buy on my account at associated retail partners ?
Returning products or credit notes, what happens to my points ?
How do I redeem points ?
Do I always have to buy at the same associated retail partner ?
Can I transfer my account if I move to another Goldwagen Branch as a salesperson ?
Can I use any phone/Tablet ?
Yes you can the Advantage App works on cell phones and tablets. You can download on any IOS or android device. The app does not support desktop devices.
Are my personal details safe ?
Who do I call for help when I get stuck ?
We have a Get in Touch feature on the App.
Do you have product liabilities ?
Yes, Liqui Moly has one of the highest Product Liabilities in the World.
What happens if I lose my phone ?
when you get a new phone you will be able to download the app and log in with your registered credentials.
I can’t log in due to invalid credentials
Make sure that you have verified your account and that your email address and password are inserted correctly. You won’t be able to log in if your email address is not verified. Please also check your spam box.
How regularly should I update my app ?
With every update new features are launched and we recommend that your app is up to date at all times to benefit from the latest features.
Where can I view the latest notifications to stay up to date ?
Please allow the Liqui Moly Advantage app to send you notifications by adjusting the settings in your app store. If you allow notifications to be sent to you, all notifications can be found at the left top corner.
What should I remember in order to make sure I don't miss any points for my Liqui Moly purchases ?
I already have a workshop account with Goldwagen or an associated ADVANTAGE retail partner, is that sufficient to earn points ?
If you purchase from an Associated Retail Partner you will have to capture your receipt on the App.
How often are point updated ?
Do my points expire ?
As a Salesperson the current incentive plan ends 31st December 2020
What is the function of the Shopping list?
Can I buy Points to purchase rewards on the app ?
Where can I find more information on the product range available ?
Will I earn points if I buy from an associated retail partner outside of RSA ?
If you are registered on the App and buy at any associated ADVANTAGE retail partner in SA or Africa with your cell number and e-mail on account, you will earn points.
On the oil guide I get 5+ recommended products, which one should I choose?
In most cases we have more than 1 one oil that fits the criteria of the vehicle’s lubrication needs thus all the recommended oils are suited for the vehicle. Points are earned from purchasing from an associated ADVANTAGE retail partner
How would I know that the correct reward was selected ?
When you claim a reward or place an order, you need to verify the order on your profile before the order placing process is completed.
How would I know that my receipt were successfully captured ?
On your profile under My Order Records you will note the receipts captured to date. You will also see if the receipt was captured, declined or is still pending.
When will my order be delivered ?
Orders will be dispatched once a month (Mid-month) for all salesman and will be delivered by our courier services/sales representatives upon their next visit to your store.
What is the difference between My Garage and the Oil Guide ?
The oil guide is a quick feature to find the correct application for your requirements, but does not keep any records of previous searches. In your garage, you can save all the information for future use.
Rewards may differ from pictures, these are for illustrative purposes only.